Terms and Conditions

Effective Date: 20 Oct 2025
Company Name: NEXSOZ - Language Services

1. Introduction

NEXSOZ LLC (“NEXSOZ,” “we,” “our,” or “us”) is committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website or use our language services, including interpretation and translation services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

a. Personal Information

Name

Email address

Phone number

Company or organization name

Service request details

b. Service-Related Information

Documents submitted for translation

Interpretation service details (date, time, language, etc.)

Communication records related to your request

c. Technical Information

IP address

Browser type and device information

Website usage data (via cookies or analytics tools)

3. How We Use Your Information

We use collected information to:

Provide and manage interpretation and translation services

Respond to inquiries and quote requests

Communicate regarding your service request

Improve website performance and user experience

Maintain security and prevent fraud

Comply with legal and regulatory obligations

4. Healthcare Information & Confidentiality

For healthcare-related services, NEXSOZ handles information with strict confidentiality and professional standards.

Where applicable, our services are aligned with the Health Insurance Portability and Accountability Act (HIPAA) to ensure the protection of sensitive patient information.

We take appropriate measures to safeguard all information shared with us, particularly in medical and sensitive environments.

5. Information Sharing and Disclosure

We do not sell or rent your personal information.

We may share information only in the following cases:

With qualified interpreters or translators assigned to your project (under confidentiality obligations)

With service providers supporting our operations (e.g., hosting, CRM systems)

When required by law or legal process

To protect rights, safety, or property

6. Data Security

We implement appropriate technical and organizational measures to protect your information from unauthorized access, disclosure, or misuse.

While we strive to protect your data, no system can guarantee complete security.

7. Data Retention

We retain your information only as long as necessary to:

Fulfill service obligations

Maintain business records

Comply with legal requirements

8. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to:

Improve functionality and user experience

Analyze website traffic

Customize content

You can control cookie settings through your browser.

9. Your Rights and Choices

You may:

Request access to your personal information

Request correction or deletion of your data

Opt out of non-essential communications

To make a request, contact us at: [email protected]

10. A2P Messaging & Communication Consent

By submitting your information through our website forms, you consent to being contacted by NEXSOZ regarding your inquiry.

Message frequency may vary

Standard message and data rates may apply

You may opt out at any time by replying “STOP” or contacting us

We do not share your contact information with third parties for marketing purposes.

11. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices of those websites.

12. Children’s Privacy

Our services are not intended for individuals under the age of 13.
We do not knowingly collect personal information from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
Updates will be posted on this page with a revised effective date.

14. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:Terms & Conditions – NEXSOZ Language Services

Effective Date: [Insert Date]
Company Name: NEXSOZ LLC
Website: [www.nexsoz.com]
Contact Email: [email protected]

1. Introduction

These Terms & Conditions (“Terms”) govern your use of the NEXSOZ LLC (“NEXSOZ,” “we,” “our,” or “us”) website and services, including interpretation and translation services.

By accessing or using our website or services, you agree to be bound by these Terms.

2. Services Provided

NEXSOZ provides professional language services, including:

Interpretation services (in-person, Over-the-Phone Interpretation (OPI), and Video Remote Interpretation (VRI))

Translation services (documents, content, and communication materials)

All services are provided based on availability, scope, and agreed requirements.

3. Use of Website

You agree to use this website for lawful purposes only. You must not:

Use the website in a way that violates any applicable laws

Attempt to gain unauthorized access to systems or data

Submit false or misleading information

Interfere with the functionality or security of the website

4. Service Requests & Quotes

All service requests submitted through the website are considered inquiries only

Quotes provided are based on the information submitted and may be adjusted upon review

Services are confirmed only after agreement on scope, pricing, and scheduling

5. Client Responsibilities

Clients are responsible for:

Providing accurate and complete information

Submitting correct documents and requirements

Reviewing delivered services for accuracy and notifying us of any issues

NEXSOZ is not responsible for errors resulting from incomplete or incorrect information provided by the client.

6. Payment Terms

Fees are determined based on service type, language, complexity, and duration

Payment terms will be communicated prior to service delivery

Services may require advance payment or deposit

Late payments may result in delays or suspension of services

7. Cancellations & Changes

Cancellation or rescheduling requests should be made as early as possible

Fees may apply for last-minute cancellations, particularly for scheduled interpretation services

Changes to confirmed services may be subject to availability and additional charges

8. Confidentiality

NEXSOZ maintains strict confidentiality for all client information and materials.

For healthcare-related services, handling of information aligns with the Health Insurance Portability and Accountability Act (HIPAA) where applicable.

All interpreters and translators are expected to adhere to professional confidentiality standards.

9. Limitation of Liability

While we strive to provide accurate and professional services:

NEXSOZ is not liable for indirect, incidental, or consequential damages

We do not guarantee outcomes resulting from interpretation or translation services

Liability, if any, is limited to the amount paid for the specific service

10. Accuracy Disclaimer

Interpretation and translation involve human judgment. While every effort is made to ensure accuracy:

Minor variations in wording or interpretation may occur

Clients are responsible for final review and use of translated materials

11. Intellectual Property

All content on this website (text, design, branding) is the property of NEXSOZ LLC

You may not copy, reproduce, or distribute content without permission

Clients retain ownership of their submitted materials.

12. Third-Party Services

We may use third-party tools or platforms (e.g., communication or hosting systems).
NEXSOZ is not responsible for third-party service disruptions or policies.

13. Privacy

Your use of our services is also governed by our Privacy Policy.
Please review it to understand how your information is handled.

14. Termination

We reserve the right to:

Refuse or terminate services for misuse, non-payment, or violation of these Terms

Suspend access to the website if necessary for security or maintenance

15. Changes to Terms

We may update these Terms at any time.
Updated versions will be posted on this page with the revised effective date.

16. Governing Law

These Terms are governed by the laws of the Commonwealth of Virginia, United States.

17. Contact Information

For any questions regarding these Terms:

NEXSOZ LLC
Email: [email protected]